Policies & FAQ
POLICIES
Our goal is to provide exceptional salon services in a timely, relaxing, and enjoyable manner. The policies below help us ensure a smooth experience for all our clients while supporting our commission-based stylists.
Cancellation Policy
We understand that life can be unpredictable, and sometimes you may need to change your appointment. However, we kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.
Cancellation Terms:
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Cancellations made less than 24 hours before the scheduled appointment will result in a charge up to 100% of the scheduled service. Before rebooking, all fees must be paid.
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No-shows will also incur a 100% charge for the scheduled service. Before rebooking, all fees must be paid.
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If you cancel with more than 24 hours' notice, you will not incur any charges.
We appreciate your understanding and cooperation in helping us serve you and other clients effectively. If you have any questions or need to reschedule, please contact us as soon as possible.
Thank you for choosing The Clip Joint Salon!
Payment Policies
Bad Check
While we love checks, any returned checks will face a $20 fee.
Cards
We accept all major credit cards and offer dual pricing. All cards incur a 3.5% convenience fee, which can be avoided by paying with cash or check.
Gift Cards
Gift cards are redeemable for products and services only. They cannot be redeemed for cash or other gift cards.”
Appointment Arrival
Please arrive on time for your appointment to optimize your service and respect other clients' time. If you will be running late, please inform our desk by calling (573) 445-3176.
Late Arrivals - If you are more than 15 minutes late, your appointment might need to be rescheduled. A no-show fee will automatically apply.
Service Adjustments
We love offering our clients with busy schedules the flexibility of online booking. Please note that any service booked online will be charged for the service booked (i.e., a Lady’s Cut will be a Lady’s Cut price). If you don’t see your service listed online, please call the salon at (573) 445-3176, and one of our front desk ladies will be happy to assist you.
Children's Pricing
Children are only eligible for services at our salon if their parents are established clients and the stylist consents to cut their hair. Established and new children clients will be charged adult rates for all services.
Dissatisfactory Service
If you are dissatisfied with your service, please notify the desk within 3 business days of the original appointments. We offer one complimentary follow-up appointment for clients. All follow-up appointments must be booked within 10 business days with the same stylists.
Product Return
If a product bought here at the Clip Joint doesn’t meet your expectations, you may exchange it within 14 days of purchase. All product exchanges require proof of purchase (e.g., a receipt or on the client account).
LIABILITY FOR DAMAGED ITEM(S) DISCLAIMER
The Clip Joint is not responsible for damage of personal items on the premises while waiting, during, or after a clients’ reserved appointment time. Our stylists use permanent hair coloring products that may discolor clothing or items if contact is made. Bring or wear items at your own discretion. We offer smocks or capes for all services offered on the premises, and require smocks or capes to be worn at all times during coloring services.
FAQ
What methods of payment do you accept?
We accept Visa, Mastercard, Discover and all debit cards with a 3.5% convenience fee. Cash and check are accepted as well.
Why are prices “starting at”?
Our stylists have many years of experience and have continued their education to serve you better. Prices are at their discretion based on their level of knowledge and experience.
DO YOU CUT CHILDREn’S HAIR?
We do not do children’s haircuts under 10 years of age. Children over 10 years of age will be charged the same as adults
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